Maid services have been in demand ever since women started seeking their own careers and spending lesser time at home. Additionally, with the high divorce rates, instances of single parenthood, and the want to create a more stable financial situation by couples all over, people have become more and more dependent on day maids or once- a- week cleaning services. Due to this, there are a lot of entrepreneurs that have gotten into the business of providing this need. You might be one of them.
If you are, then you would probably be looking for ways to edge out your competition or at least have a few more regular clients of your own. A maid cleaning business is not hard to put up and there is little difference in the tasks provided. Because of this, it may be easy to establish a maid service, but difficult to create a steady base of clients. Nevertheless, it does not take much to keep your clients happy, or at least satisfied by your services enough to keep hiring you for their cleaning needs.
The best strategy that you can employ to make your customers loyal to you is giving them what they want. Just like with any other service provider, a client will walk out as soon as one of his needs is not met. Keep in mind that a house cleaning service provider does not only have to make sure that the house is spic and span, she also has to be certain that the clients feel he can trust you with the most important space in their life – their home.
Although it may not be a stringent requirement, it would be good for you purchase insurance for your company and your employees, if you have a few extra hands. You could also purchase bond if you still would not be able to afford insurance. Insurance or a bond will assure your clients that whatever happens to any of their properties, your insurance or bond will able to cover for the damages and repairs cost. This would also put you in a better position since you do not have to worry about paying damages out of your own pocket. You should also provide your clients with a guarantee, signed by both of you, that in case any unforeseen accident happens, the damages will be covered by your cleaning service company.
It is not unusual that some homeowners will be hesitant to have other people inside their houses. A home is a private place and of course, a homeowner naturally tries to protect their homes and everything in it. To keep your clients comfortable with you and your cleaning crew, you should do background checks on each of the people you hire. It is not enough that you know a person for a couple of years for you to know exactly who they are so you must understand that homeowners are doubly aware of the need for care.
For more: How to start a cleaning service
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31-03-2009, 02:10 AM #1
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Residential Cleaning Services – Keeping Your Clients Happy
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