Thread: need help logging in to pips

Can anyone tell me how I can get back into my pips account. I get the error message username/password not found. I've tried trouble tickets and calling. No answers on either end. It's been a month. Thanks in advan ce. username *****

Yo

REMOVE that password IMMEDIATELY.......Security reasons!!!

To change passwords you have to get into your Pips site inside as that is the only way I know to change passwords. Somewhere in here there was disscussion that there was a glitch with getting in with the pins in the beginning and what came up was that there was a user name or password problem but it seemed that it was the pin in actual fact. You will have to do what I will have to do and ring if I can only find the correct numbers.

KJ

OK, it has been over a month for me now and I still get the same message: "Login failed. Username/password not found"

I have spent over 9 hours on the phone trying to get through but have either received busy or no continuous ringing. I am calling during the supposed business hours.

I have sent emails to all the customer service people and have not received any responses.

I have sent in 5 "VERY HIGH" tickets to which I have received one message saying to call in.

Is there ANYONE who can help me. I have been a member for a year and am not feeling good about this. I was able to keep my chin high for the last year, but it is dropping as I type this message. Something is not ringing true in my ears. If anyone can convince me otherwise I would LOVE to hear it!

Stanley

Hi Stanley

hang in there, im in the same boat :cry:

Ive been a member since 2003 and this happened when the old website first started
eventually everyone got back in

you just have to try and try again as I am doing

Have you tried faxing them,you get a free fax to try it out with this company

http://www.fax1.com/

fax number +6068503391 (you might have to leave out the +)

put in your id and member name

ask pips to email a new pin to you

dont worry your account will still be there and growing

my fax was delivered just waiting for a reply,hopefully at the beginning of next week

good luck

colin

OK, I'll continue to Keep The Faith!

Thanks everyone.

Stanley