Here are 7 things we don’t do in exchange business

WE DON’T DELAY CUSTOMERS - 1
When a customer places a “buy” or “sell” order, we process it quickly. Customers are even surprised that some orders are processed at “the speed of light.” However, there are a few exceptions, like when the manager isn’t on seat (which can delay a transaction for a few hours), or when a cash transfer fails, which could take a few days to resolve (a rare occurrence). Customers like us for our Instant cash transfer policy. Those who’ve used other popular exchangers who usually delay payment till the following day, and then used us, knows the difference.

WE DON’T ALLOW NETELLER WITHDRAWL FROM UNVERIFIED CUSTOMERS - 2
No-one may sell Neteller to us without getting verified by us. However, you don’t need verification to fund Neteller. To sell or buy Perfect Money, Payeer and Epay, you don’t need to register, not to mention getting verified. However, registration would allow us to server you better and faster.

WE DON’T TAKE OUR CUSTOMERS FOR GRANTED - 3
That’s why we try to process their orders as quickly as we can. That’s why we give competitive rates for our customers to make money while selling and save money while buying. That’s why we reward them with cash gifts, recharge cards, etc. That’s why we’re not too proud to apologize whenever there’s a slight delay in a transaction.

WE DON’T LET A TRANSACTION HAPPEN WITHOUT UPDATING OUR CUSTOMERS - 4
When we fund your e-wallet, we let you know by IM/SMS and email. When we transfer cash to your bank account, we let you know by IM/SMS and email. This is in sharp contrast with some exchangers who simply do transactions, hoping that you’ll get an alert or you’ll check your e-wallet. We think that, it’s important to let a customer know that a transaction has been done in their behalf – whether they’re aware or not.

WE DON’T HOLD CUSTOMERS FUNDS ILLEGALLY - 5
When you send us cash and we can’t process your order, we transfer the cash back to you, after asking for your bank account details. If you send e-currency to us and we can’t pay you, we forwards it back to you. We just don’t hold you funds for days, with the hope of getting money to pay or getting e-currency to fund. If we’re not buying or selling, we let you know. If Neteller is transferred to us with an account that’s not verified by us, we forward the Neteller to the sender, while attaching a note explaining why we do that.

WE DON’T IGNORE CALLS AND MESSAGES FROM CUSTOMERS - 6
We call you back when we see your missed calls. We reply the IMs you send to us when we’re offline. Even we don’t ignore common SMS from customers. This is unlike big exchangers who won’t pick your calls and will never call you back or never reply to your IMs.

WE DON’T KEEP OUR CUSTOMERS IN DEARKNESS - 7
That’s why we do email marketing… To let our customers get aware of current news, promos, events, etc. happening. As our customers list grows, we’ll turn to professional email marketing service providers.


Perfect Money/Payeer/Epay/Neteller: www.ituglobalfx.com.ng