Thread: EMO login failed, failed and failed again...

I've been trying to login to my EMO account sunce Thursday.

I keep getting a message saying username or password incorrect.

I know they are correct so i try to send a ticket.

Still waiting for a reply.

I have phoned the US office and the Asian office both never answered but kept me waiting for 20 minutes for an operator.

Their customer support is worse than stormpay.

I have left messages for them to call me back but still nothing.

If someone else has got into my account whats the point in waiting for 5 working days for a reply to a ticket?

EMO is an absolute shambles.

I hate to tell you this possibility.

That sounds exactly like what happened to me when my egold account was hacked. They go in and empty your account and then change the password.

I hope it is something else, but that is what happened to me.

Bill

Yeah thats a real possibility.

One good point is that i have no funds in my account but am expecting some.

That where the poor customer support comes to light, i can't get in touch with these people to reset my password.

So do I.I did call the USA office of EMO yesterday.With no problem.Waited for about 5 min.And I got connected with live operator.The guy was very helpfool.My problems where fixt with in the next 2 min.So maby you should try again before telling people that it is not working.Best regards elusia

Originally Posted by elusia

So do I.I did call the USA office of EMO yesterday.With no problem.Waited for about 5 min.And I got connected with live operator.The guy was very helpfool.My problems where fixt with in the next 2 min.So maby you should try again before telling people that it is not working.Best regards elusia

I've been trying to get through since Thursday, so no its not working.

Being kept waiting for an operator for 20 minutes from the UK is not very good either.
After 20 minutes i was invited to leave a message for a rep to get back to me but the inbox was full and they cut me off.

You think this is good management? I left 2 messages with the Asian office last week and they have not called back.

I'm glad it all got fixed for you but for someone who did have their accounts hacked waiting 5 days is of no use when their account could be emptied in 5 minutes now is it?

I haven't lost anything yet because i had no funds in there.

It just does not give me confidence to put funds in there either.

Originally Posted by welshman07

I've been trying to get through since Thursday, so no its not working.

Being kept waiting for an operator for 20 minutes from the UK is not very good either.
After 20 minutes i was invited to leave a message for a rep to get back to me but the inbox was full and they cut me off.

You think this is good management? I left 2 messages with the Asian office last week and they have not called back.

I'm glad it all got fixed for you but for someone who did have their accounts hacked waiting 5 days is of no use when their account could be emptied in 5 minutes now is it?

I haven't lost anything yet because i had no funds in there.

It just does not give me confidence to put funds in there either.

Welshman, do you use the Secure Card for your logins??

Originally Posted by sovereigneer

Welshman, do you use the Secure Card for your logins??

I eventually got through to customer support after spending a fortune waitng and waiting for an operator. The only way i could get through was to choose the option of verifying an EMO. Sent loads of tickets but they never reply.

Anyway the person was very helpful and reset my password, i started using the security card and all is well again.

Now the debit card has vanished off the products page. This is the only way of withdrawing for people in the UK....

EMO support leaves a lot to be desired. I'm only using them because of 12DP, if i ever get my refund i will drop EMO.