Hi all,

I am having a nightmare of a time trying to get a hold of the PIPS helpdesk trying to get them to fix a mistake of theirs that devalued my account to a quarter of what it should be.

I've called numerous times and it's always busy or just rings out.

I've faxed them using the number provided and it would not go through. Fax didn't like the number.

I created numerous trouble tickets but EVERY time I got a response it was the answer to someone else's problem.

I received some direct email addresses for support personnel to email my problem to. I emailed 4 people 3 times and got no response over the whole of last week.

I read on this forum that emails were being blocked to support from early last week and that requests were to be directed through the ticketing system.

Hoping that the ticket system had finally been fixed up I created another couple of trouble tickets and WOULDN'T YOU KNOW IT WASN'T! I STILL GOT A REPLY FOR SOMEONE ELSE'S PROBLEM!

THIS IS BEYOND A JOKE AND HAS BEEN GOING FOR NEARLY A MONTH! IS THERE ANYONE ELSE OUT THERE WHO'S HAVING THE SAME SORT OF NIGHTMARE?

I AM SO *$#?*** FRUSTRATED BY THIS AND AT MY WITS END AND I WANT TO GET THROUGH TO SOMEONE.

IS THERE ANYONE OUT THERE WITH CONTACTS IN HIGH PLACES WHO CAN HELP ME OUT??????????????